Mr.Voonik

SELLER REGISTRATION 9

• Why should I sell on Voonik?
• Who can sell on Voonik?
• How can I start business with Voonik?
• What are the documents required to register as a seller on Voonik?
• What is the marketing charge (commission) of Voonik?

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SELLER ON-BOARDING 9

• Is TIN mandatory to register on Voonik
• Does Voonik allows sellers to change/ update registered details such as address at any point of business later?
• Does Voonik allows sellers to change/ update primary email id and mobile number at any point of business later?
• Does Voonik allows sellers to change/ update bank details at any point of business later?
• Are you facing problem in uploading necessary details on Voonik seller panel?

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CATALOGUE MANAGEMENT 17

• Are you looking for support in product/ catalogue upload?
• Need help in updating stock?
• Need help in updating product price?
• Need help in editing/ uploading new product image?
• Uploaded product images are not showing?

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LOGISTICS (Pickup) 2

• Order pickup initiated two days back, courier person yet to visit for pick up; need help?
• Order has already shipped, but the status is not moving, kindly help.

LOGISTICS (Return) 3

• Customer needs an exchange product. What is the procedure?
• Customer needs an exchange product. What is the procedure?
• What are some of the reasons customers usually returns an order or product?

PAYMENT 8

• What is the marketing charge (commission) structure of Voonik?
• What is the RTO charge?
• How payment calculation is done?
• What is Voonik payment cycle?
• Lot of customers cancels the orders which got dispatched on time; does Voonik charge penalties on sellers for such returns?

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PROMOTION 11

• How can I be a part of Voonik's special promotions?
• During special promotions, will my selling price increase automatically?
• Can I change the MRP in order to accommodate the discount?
• Can I change the special price during promotions?
• Who would bear the discount for any special promotion?

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Others 3

• How can I increase my seller rating?
• How can I increase my orders?
• How can I report on Infringement of Intellectual Property Rights on Voonik?